Last updated: January 2025 | Applicable market: Bangladesh
This Privacy Policy provides a full description of how we collect, store, and use the information you provide while using the win 17 platform. Our goal is to protect the personal information of every user in Bangladesh with the highest level of security. When you create an account, log in, or participate in any gaming activity, certain information is collected automatically. By reading this policy, you will know what information we hold about you and what rights you have. Continued use of the platform constitutes your agreement to this policy.
The information you directly provide when registering on the win 17 platform is our primary source of data. This includes your name, email address, mobile number, date of birth, and documents required for identity verification. Additionally, when you use the platform, your device type, IP address, browser information, and session logs are collected automatically. We use cookies and similar technologies to enhance your browsing experience and analyze platform performance. For financial transactions, information necessary for payment processing is also collected securely. Some information may be collected through third-party verification services, but this is always conducted on a legal basis.
All your personal information is stored on secure servers protected by SSL encryption technology. We follow industry-standard security protocols to prevent unauthorized access, modification, or data breaches. Access to data is restricted to authorized personnel only, and every access is logged. We conduct regular security audits and have measures in place to quickly address any vulnerabilities. Your payment information is never stored directly on our servers — it is always processed through a secure payment gateway. Data retention periods are determined in accordance with legal requirements and business purposes.
Win 17 never sells or rents your personal information. However, in certain circumstances, information may be shared with trusted service providers for purposes such as payment processing, identity verification, or technical support. All such third parties are contractually bound to uphold our privacy standards. Information may be disclosed to meet legal obligations, court orders, or requests from regulatory authorities. Information may be shared with relevant authorities to investigate fraud or address security threats. In the event of a business merger or acquisition, users will be notified in advance.
We use cookies to ensure platform functionality and improve user experience. Your consent is obtained before using any cookies beyond essential ones. You can control or delete cookies at any time through your browser settings. However, disabling cookies may limit certain platform features. We use session cookies, persistent cookies, and functionality cookies — each with a distinct and transparently defined purpose. Any third-party analytics tools used are solely for analyzing overall usage patterns, not for identifying individuals.
Every user in Bangladesh enjoys several important rights regarding their personal information. You may request to view the information we hold about you at any time and submit a request to correct any inaccurate data. In certain circumstances, you also have the right to request deletion of your information. If you wish to opt out of marketing communications, you can do so at any time. To exercise your rights or for any privacy-related questions, please contact our support team. We are committed to processing all valid requests within the timeframes set by applicable law.
Win 17 reserves the right to update this Privacy Policy as needed. For significant changes, you will be notified via your registered email or through a notice on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy. For any privacy-related questions or complaints, please contact our support team at: [email protected]. We take every complaint seriously and strive to resolve it promptly. For more details, please visit our Terms & Conditions and Responsible gaming View page.